How can we help you?

Search our knowledge base or browse categories below.

Account & Profile

Managing your membership, updating contact info, and password resets.

Payments & Billing

Making payments, understanding fees, and viewing transaction history.

Equity & Ownership

Understanding your equity percentage, dividends, and property values.

Frequently Asked Questions

To become an Active Member eligible for home selection, you must have a minimum investment portfolio of $50,000. You can reach this threshold through a lump sum deposit or monthly contributions.

Dividends are calculated quarterly based on the rental income of the collective property portfolio. They are typically credited to your account balance on the 15th of the month following the quarter's end.

Yes, but there is a waiting period. Because funds are invested in real estate assets, withdrawals are processed quarterly. Please submit a withdrawal request form at least 45 days prior to the quarter end.

We accept ACH bank transfers (no fee) and major credit/debit cards (2.9% processing fee). You can manage your payment methods in the portal.

Still need help?

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